Key Features of Online Food Ordering System
Efficiency Meets Deliciousness:
Foodship's Features Are Reshaping Canada's Online Food Ordering!
Delivery Options for Online Orders
Foodship places a strong emphasis on a transparent pricing model, making customers feel valued. This system also features auto-address completion, which simplifies the process for customers to input their addresses with accuracy. Delivery charges can be calculated by two methods, allowing restaurants to choose the one that best suits their needs.
- PIN Code-Based Delivery Charges - Best suited for restaurants delivering in a limited region, fees are determined according to the delivery address's PIN or postal code.
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Radius Based Delivery Charges - The delivery charges are calculated based on the distance between the customer address and the restaurants, using Google Maps for precise calculations.
Note: To access this feature, a Google Maps subscription is necessary and the best part is free tier is available. - Address Auto-Complete - This feature, makes it quicker and easier for customers to type-in addresses accurately.
Coupons & Discounts for Online Food Orders
Foodship acknowledges the benefits of customer satisfaction within the restaurant industry. We provide diverse methods to reward your guests, offering them incentives to reorder from your restaurant.
- Buy 1 Get 1 Free - Restaurant can incentivize their guests with deals like a Buy 1 Get 1 Free. Additionally, restaurants can provide Buy 2 items and Get 1 free in specific cases.
- Auto Discounts - Restaurants can set automatic discounts if any specific conditions are met. For example, $5 off on purchases above $50 or 10% off on orders of $70 and above on certain days.
- Coupons - Restaurants can create exclusive coupon codes for special events such as "Mother's Day," and give percentage discounts along with predefined purchase limits.
- Happy Hours - Restaurants can give special prices for particular items during non-peak hours, such as providing a $30 chicken wing bucket for just $25 every day between 4 PM and 6 PM.
- Discount Code - The use of discount codes motivates customers to place larger food orders. Integrating these codes into online food ordering systems is straightforward. This feature allows restaurants to design compelling promotions, which enhances customer loyalty for your restaurant.
Online Ordering Website
Foodship offers free website templates to help restaurants create a website for their brand and make an online presence along with the restaurant’s online ordering system. Restaurants can choose the templates to match their restaurant’s style. We will help you to set put up a website.
- Existing Website - If you already have a website, you can integrate Foodship's online food ordering system with your existing website. With Foodship restaurant online ordering system, you can get unlimited orders with zero commission.
- Cart Design - Foodship offers various cart designs to choose from. Restaurants can select the one that best fits their needs – either opts for a simple cart design without large pictures or showcase big and bold images of their food items.
- Connect your Domain - Restaurant can connect existing domain with the Foodship Online Ordering System to connect online ordering with personal domain creating brand recognition for the business but also adds a professional touch for online presence.
Kitchen Printer and Kitchen Monitor System Integration
Experience the benefits of Foodship’s kitchen printer and display system to improve your restaurant’s overall efficiency.
- Kitchen Printer – Restaurants can connect kitchen printers to the online food ordering system for the best order receiving experience. Our system is compatible with the following types of printers: network printers, cloud-based printers, and Bluetooth printers. Cloud printers can operate without any device or manual intervention, making them zero-config.
- Kitchen Monitor – Restaurants can utilize a tablet or iPad as a kitchen monitor to display, receive, and manage food orders in the kitchen area. All incoming orders are showcased on the kitchen monitor, ensuring that your cooks and chefs stay organized. The app associated with managing the kitchen monitor is provided for free with the food ordering system.
Restaurant Order Management
Restaurants can gain a competitive advantage with Foodship’s order management system. The benefit of this system is restaurants can efficiently handle online orders.
The main advantages offered by the restaurant order management feature include:
- Default Food Preparation Time – Foodship offers you the best feature to set and display a default time for pickup and delivery orders received online, providing transparent expectations for customer, like 20 minutes for pickup and 30 minutes for delivery.
- Custom Food Preparation Time – As part of order management, restaurants have the flexibility to send notifications to customers indicating the estimated food preparation time for each individual order.
- Order Delay Notification – If the food preparation time extends beyond the anticipated duration, the restaurant can promptly alert customers through SMS and email notifications.
- Order Ready Notification – Once order preparation is complete, restaurants can update the status of the order in the Foodship ordering system, indicating 'Your Order is Ready for Pickup.' The Foodship system will inform the customer about the updated status. Similarly, for delivery orders, restaurants can notify customers that their 'Order is en route’.
Flexible Business Hours
Clear and effective communication is crucial for the success of any restaurant. One of the standout features of Foodship’s online food ordering system is its communication regarding business hours. This feature enables restaurants to inform their customers about any changes in operating hours.
- Restaurants have the option to set up separate time slots for breakfast, lunch, and dinner, allowing customization of the types of orders they can accept during each specific period. Alternatively, they can establish separate time slots for different order types, encompassing delivery, table reservations, and pickup.
- This feature offers flexibility and the convenience of preordering food. A customer has the option to choose between "Order Now" and "Order Later".
- Restaurants can set the preferred lead time, allowing them to choose how many days in advance their customers can place orders.
Marketing and Customer Engagement
The role of a restaurant management system goes beyond order management. This feature encompasses a range of tools to enhance and maximize your food business’s online presence.
Here are the best two features of marketing apps and customer engagement:
- Best advantage of our restaurant marketing features is their ability to enable restaurants to utilize customer data. Restaurants can use customer information such as names, contact numbers, and email addresses to execute marketing campaigns using third-party tools.
- Foodship takes an active role in facilitating restaurant-customer engagement by providing timely updates on order statuses. These timely updates help customers stay informed about their order status and keep realistic expectations, ultimately leading to improved customer satisfaction levels.
Displaying Events on Online Ordering Website
With the event publishing feature, restaurants can create and manage events like Valentine’s Week, live music nights, and New Year’s Eve. The concept behind event publication is to highlight the latest food offerings during the event and attract new customers to the restaurant. The greatest advantage of Foodship’s event management is that it allows guests to reserve seats for specific event dates; furthermore, restaurants can sell tickets and accept online payments for the events. This feature is completely free and is included as part of a bundled product with the online food ordering system.
ORA – Order Receiving Mobile App
As a part of its online food-ordering system product suite, Foodship provides an Android and iOS-based app designed for restaurant staff. The ORA app empowers restaurant staff to effectively handle orders while on the move.
ORA app boasts the following key features:
- Receive New Orders – Restaurants staff can swiftly receive and handle online food orders in real-time, ensuring timely delivery and customer satisfaction.
- Table Reservation Confirmation – With the ORA app, restaurant staff have complete freedom to quickly view, accept, or reject table reservation requests, and they can promptly send emails to customers regarding their table reservation status.
- Redeem Vouchers - The "Redeem Vouchers" feature help in simplifying the process of validating and utilizing vouchers that customers have purchased through your restaurant's online ordering system.
- Temporary Closure - With a single click, the restaurant's online system can be taken offline in the event of temporary closures related to all aspects of the business, including pick-up, delivery, or online reservations.
- Item Inactive - Foodship’s item inactive feature helps restaurant staff to mark a food item as inactive, indicating it is temporarily unavailable or out of stock, with just a few clicks, ensuring customers won’t be able to order it by mistake.
The app is available for both platform iOS and Android.
Payment Options
Foodship offers multiple payment options for customers, facilitating a smooth and efficient transaction experience. The best part is that all of the mentioned payment choices are also accessible through the QR code ordering system.
The following payment options are available with Foodship online ordering system:
- Credit/Debit Card – Foodship provides the advantage of utilizing more than one payment gateways (Stripe, Razorpay, Secure Pay, Eway, Poli, Tyro, and PayPal) to accept a wide range of cards. (Payment gateway fees may be applicable, please check the pricing plan.
- Cash on Delivery – Embracing the trust-building aspect, Foodship offers a cash on delivery (COD) option. This feature allows customers to make cash payments upon delivery, thereby enhancing confidence in the online food ordering process.
- Gift Card – Gift vouchers aid in enhancing customer loyalty to your brand and enticing them to revisit your restaurant's website. Additionally, these vouchers can also be utilized within Foodship's Restaurant POS System.
You can activate all payment options for an online pickup order, or a tabletop order. The best part is that Foodship has no control or visibility over your financial transactions.
* Payment Gateway Charges Apply
Features
From simple add to cart to Multichoice customization menu.
Run the promotion you always wanted to.
Calculate delivery based on postcode or radius distance-based.
