Frequently Asked Questions
Foodship believes in zero surprises, so if there will be any additional fees, you will be informed in advance before any charges are made.
No, there is no long-term commitment or contract. You have the flexibility to cancel your subscription at any time.
You will receive electronic invoices via email. This will contain details about subscription details and applicable charges.
Foodship doesn’t provide any refund for cancelled subscriptions. As a fair service provider, your service will remain operational until the expiration of your subscription period.
If you have any additional questions or need support regarding billing, please don’t hesitate to contact our customer support team at 03 85770407. We are here to assist you and address any inquiries or concerns you may have
It takes approximately 2 business days to set up your POS account.
Yes, we support various payment methods including credit card, cash, debit card, via Eftpos and online transaction using payment gateways i.e: Stripe, Poli, PayPal, Eway, Securepay, tyro and Razor Pay.
Foodship provides support using various platforms including Knowledge Base, Training Videos, Chat, Email and Phone support
Support is available Mon-Sat from 8:00 AM to 8:00 PM
No, there is no additional charge for availing support for Foodship’s products
Following are the steps for Foodship on-boarding process:
- Initial Consultation
- Data Gathering
- Account Setup
- Testing and Validation
- Go-Live and Sup
We collect basic information about your restaurant like brand name, customer name, email address, contact nos, street address and restaurant menu in pdf format.
Yes, we will help you in each and every step for smooth and easy on boarding process.
Yes, we will assign you a dedicated account manager who will help you with on-boarding process and after sales support.
Foodship’s software products are well-suited for both small and large restaurants. Its scalable nature enables it to meet the requirements of small cafes and large brands.
Foodship software products are specifically designed to be compatible with a diverse range of hardware commonly utilized in restaurants. our software can be run on various hardware including printers, POS machines, and kitchen display systems, and cash drawers.
Important Note: Foodship system can operate on Windows-based laptops/desktops as well as Android/iOS-based tablets. This flexibility eliminates the need to invest in additional hardware if you already possess any of the aforementioned devices.
Yes, Foodship POS software can be integrated with Foodship’s online food ordering system, it enables customers to place orders directly through your restaurant’s website.
Foodship software products offers dedicated customer support to assist you with any inquiries or concerns you may have. Here’s an overview of the support services you can expect:
a. Technical Support
b. Training and On-boarding
c. Knowledge Base
d. Software Updates and Upgrades
Yes, you can use your own restaurant logo, photos and information in the online food ordering system
As part of the package, we offer to provide you a website. In other case if you already have a website, we can integrate online food ordering system into your existing website.
No, you don’t. You can change or update menu and specials yourself and its very simple, just like using your emails.
Not necessarily, since there is an annual charge to maintain this account, we can publish your apps from our account for no cost. But if you wish, we are happy to help you publish the app from your account.
We don’t hold your money, credit card company directly settle funds in your account; your payment doesn’t come through us; hence we don’t hold your money at all.
You charge your customer directly from your ordering portal; we set up and guide you for the whole process and its relatively quick and simple.
Yes, if you want to connect the ordering system with your website. If you wish we can do it for you or provide you with all the information so your developer can integrate it for you.
